Welcome to our Frequently Asked Questions (FAQs) page. Here you will find: Applications, Support, Password, and Policy related questions. For any question that aren't answered here, please submit a Help Desk ticket or call the Technical Support Line (816) 513-6672.

•  FAQS Lists

  • Multi-factor Authentication (MFA)

    Click on the following link to download information in a PDF file about 2FA (Two Factor Authentication). This will explain all the steps involved in setting up access to the Email and to the City's information. MicroSoft Multi-Factor Authentication (MFA)
  • How do I install the Outlook Mobile Client?

    Outlook Mobile Client Instruction Outlook Mobile Setup .PDF
  • How do I setup Multi-Authentication for remote access to PeopleSoft?

    PeopleSoft Multi-Factor Authentication to allow external login access to PeopleSoft.

     

    The City has implemented additional security measures to allow external access to PeopleSoft. To access PeopleSoft from a Wi-Fi or personal device, the following steps must first be completed from a city computer and you must have a cell phone that can send and receive text messages.

     

    You MUST be logged in on a city computer! When you are logged on to a city computer, go to the KCFD Intranet Page (https://mykcfd.kcmo.org), select "LINKS" and click on HR RESOURCES & PEOPLESOFT option. Next click on "Multi-Authentication Setup".

     

    Step #1 In the Username field, enter the same Username that you use to log into PeopleSoft with. For the Password, enter in your PeopleSoft/KCMOGIS password.

     

    

     

    Step #2 - Verify that “Text Message” is set as the Method. Enter in your cell number and then click on the “Text Me Now to Authenticate” button. When you receive the text msg you will need to reply back to the text on your phone, using the one-time passcode.

     

    

     

    Step #3 Fill out the Security Questions

     

    

     

    Step #4 Logout out when you have finished

     

    

     

    If you happen to experience any technical issues call the KCFD Tech Helpline at 816-513-6672.

     

     

     
  • My cell phone # has changed. How do I set the new phone number for Multi-authentication?

     

    Setting a New Phone Number for PeopleSoft MultiAuthentication

     

    In order to change your phone number in Multi-Authentication for Peoplesoft, you will have to call the City Helpline at (816)513-3333.
  • I can't log in to PeopleSoft. It says my password or username is invalid. What do I do?

     

    First of all, your password on PeopleSoft EXPIRES 90 days after you set it regardless of how many times you log in to your account. You WILL have to change your PeopleSoft password with a different password after 90 days. Fortunately, you do not need to contact KCFD I/T to have this done for you as we have been given tools to do it ourselves.

     

    Click on the menu "LINKS", click on "HR RESOURCES & PEOPLESOFT" which will open a new browser window for you. Look under the heading of "PeopleSoft and Financial" and you will see "City Password Reset System". You will also notice that it says (Internal) below it indicating that this link will ONLY work on a computer connected to the Cities' network. Watch Office and Captain's computers, computers at Eastwood and Century Towers and most computers in BC Offices in the department.

     

    If you have trouble doing this yourself, contact KCFD I/T and have them reset your password for you so that you can do it the next time yourself without having to wait for a reply from KCFD I/T.

     

    A good thing to do would be to mark a date out 90 days from the date you change your password and then log in and change it on that date. Write down your passwords, but keep them safe in your wallet or a secure area so others can not access your account.

     

     
  • What is the Policy on Passwords?

     

     

    Passwords for the city have to follow certain guidelines.

     

    • Passwords are ALWAYS case sensitive - which means computers will distinguish the difference between a lowercase "s" and an uppercase "S".
    • Passwords must be a minimum of 8 characters long, but can be longer if desired.
    • Passwords must contain at least one UPPERCASE and/or one lower-case letter.
    • Passwords must contain at least 1 number or special character but can contain more.
    • Passwords must NOT contain spaces.
    • You cannot reuse a password that you have used before.
    • Passwords must NOT contain part of your name or username - Sometimes if you use a regular word like "horse" it will refuse that as well, but you can change it to "h0rse" by replacing the "o" with a "0" (zero) and it should accept it.
  • How do I access my email from home?

    You can access your city email from any internet connected computer by going to https://login.microsoftonline.com and entering your email user ID and password.
  • ESO is not opening on my laptop. What do I do?

     

    If ESO does not open when you try to open it, before you do anything else, make sure you are connected to the internet by clicking on the Internet Explorer icon on the desktop and make sure that you can get to the KCFD Intranet Page. If you can, try launching ESO again and watch carefully. If a small box appears in the center of the screen, that means no matter what you do, ESO will not launch and will have to be turned in at the MST office. This occurs when the computer dies or is forced off when ESO is still open, which can result in lost tickets. If ESO simply appears to "lock up", wait to see if something happens. If not, don't turn off the computer or try rebooting. Take it to the MST office and turn it in for a replacement. If you don't turn it off or pull the batteries or otherwise cause the program to terminate, there is a good chance that someone in I/T can rescue the data so that you don't have to do those tickets all over again.

     

    A good thing to do as often as you can is to SYNC your tickets. Don't wait until the end of the day or even after a couple calls, sync them as soon as you can as often as you can. You can always open the ticket back up again and make changes to it if necessary.